Siôn, 37, was 'devastated' after being told he couldn't use cash to treat his mum to dinner.
Over 1,200 people have signed the charity's petition calling on the Welsh government to ensure vulnerable adults can pay with cash.
Janet manages Siôn's money due to his learning disability and said he can manage his own spending well when using paper money.'He was upset for days' "Nathan and his staff try to avoid places that are cashless. It's not fair. We could be wanting something from a shop... and for them to say it's cashless, it's not fair on us is it?" said Janet.
Mencap caseworker Kate Young said the situation threatens the confidence and independence of people with learning disabilities.Image source,Mencap's Kate Young said companies cannot "shut the door on somebody" because they have a disabillity"We can't shut the door on somebody because they have a disability."
A Welsh government spokesperson said it did not want anyone to be left behind as it embraces "a digital first approach".
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