Programmers warned that the 2018 launch of California's 'motor voter' system could be a debacle, but state officials rolled it out anyway, even after detected signs of an international hacking attempt, according to interviews & a Times review of documents.
Staffers from a trio of state offices were involved — led by Chief Information Officer Amy Tong, Secretary of State Alex Padilla and former DMV Director Jean Shiomoto. But none seemingly had ultimate authority over the beleaguered project. Emails show that advisors to former Gov. Jerry Brown also closely monitored the work.
Time — or lack of it — was a consistent problem. The CDT was enlisted to join the effort almost 19 months after the original law was signed. Tong said the Brown administration wanted it in place before the June 5 statewide primary. And at a May 2017 meeting, according to an email reviewed by The Times, a momentous decision was made: Move the project’s launch date from July to April.
The 2015 law required every citizen receiving a new or updated driver’s license be registered to vote unless opting out. Seven million eligible Californians were unregistered to vote at the time of the law’s enactment. “They had a thousand ways of saying no,” said one former project employee about the DMV, who asked not to be identified in order to speak candidly.
Still, documents and interviews reveal clashes that consumed valuable time needed to build the computer system, including additional testing before introducing it to the public. Others had expressed concerns about whether the system being built was fully secure. One engineer, who declined to be identified, said the incident was aided by the “back door” of the voter system being left “unlocked.”
If the project dodged a bullet with what staff members called “the Croatia incident,” other serious problems appeared in the hours leading up to — and the actual day of — the new motor voter system’s April 23 launch. Problems arose, too, after DMV officials turned on the system’s second phase: internet registration and change-of-address functions. On May 1, a DMV official wrote that there were “defects” including “errors in reporting eligibility information.”
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