Pete Buttigieg said his Transportation Department “will mount an extraordinary effort” to ensure Southwest meets its obligations to customers — including refunds — after days of cancellations have stranded thousands of passengers and aircrew nationwide.
Travelers search for their luggage at the Southwest Airlines baggage claim at Midway Airport on Dec. 27, 2022 in Chicago. | Jim Vondruska/Getty ImagesPete Buttigieg on Wednesday said his Transportation Department “will mount an extraordinary effort” to ensure Southwest Airlines, plagued by days of cancellations that have stranded thousands of passengers and aircrew nationwide, meets its obligations to its customers — including refunds.
“In order to restore that relationship with their customers, Southwest is going to have to not only make them financially whole, but find a way to really rebuild trust and confidence,” Buttigieg said in a stern appearance that is a marked departure from his more typically genial demeanor. “They pledged to me that they’re going to do that. I want to see exactly what that means,” he said.
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