Its UK departures were an average of 46 minutes and six seconds behind schedule in 2022
Wizz Air was the worst major airline for flight delays from UK airports for the second year in a row, an investigation has found. The Hungarian carrier’s UK departures were an average of 46 minutes and six seconds behind schedule in 2022, according to analysis of Civil Aviation Authority data by the PA news agency.
This was followed by Qatar Airways , Turkish Airlines and Pegasus Airlines . Norwegian Air Shuttle recorded the best performance with an average delay of just 13 minutes and 42 seconds. “With a regulator still lacking the appropriate powers to punish airlines who break the law, including withholding refunds, it is difficult to escape the conclusion that some carriers are simply getting away with leaving passengers high and dry. “To better protect passengers, the Government must give the CAA effective powers to clamp down on poor airline behaviour, which includes the ability to hand out hefty fines when they continually flout the law.
“When things do go wrong, we expect airlines to proactively provide passengers with information about their rights when flights are disrupted, as well as offer timely support and assistance. “We’ve already raised concerns about Wizz Air and are working closely with the airline to improve outcomes for consumers.”
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