itemprop=description content=The increases – over two years – are because of mid-contract price rises.
Broadband customers could pay £150 more than they expected to over two years due to “unpredictable” mid-contract price rises, consumer group Which? has warned.
Based on average contract amounts from the Which? 2023 broadband survey; Virgin Media, BT and EE customers could see the biggest annual increases of £50.52, £43.68 and £43.68 respectively in the year from April 2024, the watchdog calculated.These hikes would come on top of the more than 14% mid-contract uplifts many consumers faced in 2023.
Shell Energy Broadband did not apply its 2023 inflation-linked price hikes of 12.5% to customers who joined from January to March 2023. Those on a fixed-price promotional deal – like those offered to new customers – would also not have seen the price hikes take effect until after their deal ended. Ofcom is currently reviewing inflation-linked, mid-contract price rises and is due to publish its consultation in December.
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