The new rules aim to save consumers half a billion dollars a year in junk air travel fees, the White House said.
The Biden administration announced new rules that mandate automatic cash refunds for canceled or significantly delayed flights and protect consumers from surprise junk fees in air travel. "These rules will significantly expand consumer protections in air travel, provide passengers an easier pathway to refunds when owed, and save consumers over half a billion dollars every year in hidden and surprise junk fees," the White House said in a statement released early Wednesday.
Newly required by the Department of Transportation , the change is supposed to prevent consumers from having to "navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how to make the request, filling out extra ‘digital paperwork,’ or at times waiting for hours on the phone," the White House said.
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