Having access to information in languages other than English is crucial not just during emergencies. Local advocates and residents say the city could be doing more.
In 2014, the city established a translation and interpretation policy to give people equitable access to programs and information. But a recent audit found the city is not adequately meeting the goals of the program, leaving people to try to navigate these systems alone.
Diaz says while Spanish translation is pretty well established, there are barriers for speakers of other languages, like people who come from Afghanistan, Nicaragua or Honduras. Because calling 311 for that info is often unsuccessful, she said because the operator often doesn’t speak Spanish well. “They cry because they say people just make me feel so dumb and so stupid that I can't communicate in the majority language," she said."And you know, as a speech language pathologist, as a communication specialist, communication is a two-way street.”
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