While Big Tech in the U.S. and China is on the defensive, startups like Grab are keeping governments happy by bringing small businesses online and finance to the masses in Southeast Asia. That speeds growth, but there may be tolls to pay, says ugalani
Grab . These all-in-one providers of ride-hailing, grocery delivery, payments and more are growing rapidly in a part of the world home to 650 million people coming online through their smartphones. Customers are happy to have multiple services offered seamlessly through a single app.digital adoption, ushering small- and medium-sized businesses online, and bringing finance to the masses. It’s nation building of sorts.
During the pandemic, Grab used its digital wallet in Malaysia to help distribute support directly to users, a mechanism that avoids cash being pocketed by greedy middlemen, a common problem for benefit schemes in emerging markets.There have been periodic obstacles. An idea to combine Singapore-based Grab and its Jakarta peer Gojek was dropped partly because of trustbuster concerns. Gojek subsequently merged with e-commerce outfit Tokopedia to form GoTo, Grab’s top regional rival.
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