Warning for Asda shoppers to check balances now as customers report ‘missing’ cash rewards
Another person said: "I converted £30 in to vouchers and when I came to spend them they have disappeared from the app.Simon Jobson, from Morpeth, Northumberland told that he'd had £20 removed from his cash pot and spent in an around 220 miles from where he lives.
Asda is urging customers to check their balances and ensure they are using different passwords for online accounts.An Asda spokesperson said: “We are really proud of the success of the Asda Rewards app since it’s official launch in August. "So far there have been over 5 million downloads and there are currently around 3 million active users, all benefitting from the extra rewards they are getting whilst doing their weekly shop with Asda.
"If any customer has an issue whilst using the Asda Rewards app we would ask that they contact us so that we can look into this for them.”Rewards app by downloading it on your phone and uploading details like your name and email address.There's a barcode in the app that you can scan at the checkout when paying for your groceries, which then logs these cash rewards.If you've been affected by this problem, the best thing to do is to ask Asda for help.
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