In one reported incident, a man who refused to wear a mask lunged toward a medical assistant, hurled misogynistic profanities at the assistant and spit in the direction of a security officer as he was leaving the building.
The increase in workplace violence showed up across the state’s health care systems during the pandemic, not just at the University of Utah Health, according to data collected by the Utah Hospital Association.
The incident reports describe several conflicts that flared up between hospital staff and visitors of COVID-19 patients or sick people who were resisting the medical care they needed. Another time, the daughter of a patient with COVID-19 rushed into a critical care unit without permission and was going from room to room looking for her father. When staff members tried to stop her, she hit one of them and screamed: “You people gave my father COVID. I’m going to kick your asses.”
For instance, a woman at an eye center refused to wear a face covering, telling the staff that masks were “all an experiment.” Others blew off the rules and argued they didn’t have to don a mask because they’d already been vaccinated or because they believed it would cause health problems. The man “made everyone feel in danger and unsafe when he stood up” and got in the face of the hospital workers, according to the report.
Banks said the University of Utah Health has been proactive in tamping down these incidents, launching a program to send multidisciplinary behavioral response teams into potentially volatile situations. The teams typically include a security staff member, nurses and a social worker and focus on non-violent responses when a patient or family member begins acting aggressively, he said.
Urged by state health care leaders to help stem this rise in violence, Utah lawmakers earlier this yearPreviously, state law only enhanced criminal penalties for attacks against health care workers if they were “performing emergency or life saving duties” at the time of the assault. But with the changes brought forward by Spendlove, someone could face increased repercussions for harming nurses, doctors and other hospital staff whenever they’re at work, regardless of the care they’re providing.
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