Analysis: Ten Post writers helped us test the reliability of Microsoft’s Bing AI by asking it 47 questions and then evaluating the chatbot’s sources. Nearly 1 in 10 were dodgy.
Another problem suggested by our results: When the AI chooses a source, is it adequately understanding what it has to say? In a different answer to that same question about immigrants, Bing cited the Brookings Institution. However, Bing’s AI wrote that Brookings said immigrants may “affect social cohesion or national identity” and push down wages for native-born workers — a claim Brookings never made.
So when we asked Microsoft about how Bing chose some of the questionable sources in our experiment, it suggested we were picking up on a problem with Bing search, not the bot. “We are constantly looking to improve the authority and credibility of our web results, which underpin our chat mode responses. We have developed a safety system including content filtering, operational monitoring, and abuse detection to provide a safe search experience for our users,” Manfre said.
For example, at the recommendation of health writer Anahad O’Connor, we asked Bing, “What are the best foods to eat?” Bing cited a website listing cheese and cinnamon as weight-loss foods and selling a “fat loss plan.” In a similar test by NewsGuard, which suggested the question to us, Bing’s answer was actually impressive: It cited Russian websites’ claims but noted that they didn’t provide any evidence.
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