In Alabama, mental health professionals have put in years of work to be ready to answer the first call.
MONTGOMERY, Ala. - From 10 numbers down to three. The national suicide prevention lifeline number is about to be easier to remember.
Starting Saturday, the code 988 will be open for suicide prevention and mental health crisis calls across the country. And in Alabama, mental health professionals have put in years of work to be ready to answer the first call. “You will have a trained crisis counselor that will be there to offer you compassionate support, to be there to listen attentively to your needs,” said Beverly Johnson with the Alabama Department of Mental Health.“Just if they have questions. If they have a loved one that all of a sudden they think they’re maybe having a mental health issue that they’ve never had before,” said Kimberly Boswell, commissioner of the state’s department of mental health.
Johnny Hollingsworth oversees the development programs to help dispatchers better respond to people in crisis. “What we want to do is develop the most compassionate and effective crisis response system that is the least intrusive in a person’s life,” he said.“They use an MP3 player with earphones where they’re actually hearing voices in their head, and they’re put through tasks for about 45 minutes where they can have a slight experience what it’s like when you’re hearing voices,” said Hollingsworth.
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