AI is doing the work of 250 people at an energy company and satisfying customers better than trained workers, CEO says
The CEO of Octopus Energy, a UK-based household energy supplier, says artificial intelligence is doing the work of 250 people at the company. , Greg Jackson said the company had been experimenting with AI for several months. He said the technology had been incorporated into company systems and staff began letting it reply to some customer emails in February.
Now, AI replied to more than a third of customer emails, which is the work of about 250 people, Jackson said. He continued:"Emails written by AI delivered 80% customer satisfaction — comfortably better than the 65% achieved by skilled, trained people." A representative for Octopus Energy told Insider:"Our team supervises the answers AI provides, so, for example, drafting a personalized response that a team member can review and then send on."
Österreich Neuesten Nachrichten, Österreich Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Moonwalkers: These AI-powered shoes will have you walking 250% fasterPittsburgh-based robotics and engineering company Shift Robotics has invented AI-powered shoes called Moonwalkers that allow the wearer to walk 250 percent faster.
Weiterlesen »
Billionaires, CEOs talk recession, bank failures at Milken InstituteBillionaires and CEOs descended on Beverly Hills to talk recession, bank failures, and more. Here's the inside track.
Weiterlesen »
Eating at McDonald's when you have celiac diseaseInsider tells the global tech, finance, markets, media, healthcare, and strategy stories you want to know.
Weiterlesen »
How the wealthy can give homes to their kids and save on estate taxesInsider tells the global tech, finance, markets, media, healthcare, and strategy stories you want to know.
Weiterlesen »
5 signs a home isn't worth your money, according to real-estate expertsInsider tells the global tech, finance, markets, media, healthcare, and strategy stories you want to know.
Weiterlesen »
PHOTOS: Jeff Bezos, Elon Musk and son at F1 Grand Prix of MiamiInsider tells the global tech, finance, markets, media, healthcare, and strategy stories you want to know.
Weiterlesen »