NBC Bay Area Responds to a South Bay family’s TSA dispute and their experience might change the way you go through airport security.
TSA security checkpoints are a bit of a black hole. The TSA says “approximately 90,000 to 100,000 items are left behind at checkpoints each month.” The agency says it holds items for 30 days. After that, it sells them. The proceeds pay down a tiny bit of the huge national debt.TSA would give it back, but there was a hitch. Ken recalled the TSA saying, “come and get it within 30 days, or it will be disposed of.
Ken believed the TSA botched the search, so the TSA was responsible for shipping his router back to him. But the TSA expected him to pay for shipping. So, Ken contacted us. And our team contacted the TSA. It took action. “I got an email from some person at TSA administration or something, saying ‘please verify your address,’” he said. The TSA then shipped Ken his router, at no cost to him. He thanked the NBC Bay Area Responds team.NBC Bay Area asked the TSA for a statement about what happened but did not receive one. The rep did say, “the most important thing when something is missing is to immediately report it to TSA so we can look at CCTV to determine what happened.
“Put your clothes on later,” he said. “Stand by as close as you can and watch. and see what they’re doing.” If you can’t see what a TSA agent is doing the whole time, ask them: “What did you take out?” Then, verify that stuff’s back in your bag. Spend a few seconds then to save yourself lots of time and possible heartache later.
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