5 ways to stop 'taxing' your customers:
Share to twitterAmericans are filing their income tax returns. Is your company taxing its customers? in the United States, a day that causes dread for millions of Americans . But many consumers feel as though they are being “taxed” by the companies with which they do business every day.. And many companies do indeed “make onerous and rigorous demands on” their customers.
One of the easiest and quickest ways to improve customer experience and customer satisfaction scores is to remove pain points throughout the customer journey. Often these pain points are small things that cause big headaches, so removing them makes a significant difference.If it takes three clicks to find something on your website, see if there is a way to reduce it to two, one or even none.
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