Bambu takes responsibility for damaged printers.
For what it’s worth, Bambu isn’t trying to hide behind some of the typical corporate speak we’ve seen around these sorts of incidents. Bambu writes that “we accept full responsibility”:
We wish to extend our sincerest apologies for this incident. We understand the frustration and inconvenience it may have caused, and we accept full responsibility. It is difficult to have a cloud service 100% reliable all the time, but we should at least have designed the system more carefully to avoid such embarrassing consequences.
Our R&D and Cloud Networking teams are working tirelessly to identify the root cause and ensure that this never happens again. We are planning to implement changes, such as additional verifications before a print is started, to prevent future issues.
“Our team is working closely with our customers to provide the necessary assistance and make sure they are able to get back to printing in the shortest time possible.” Liu says Bambu wants to make sure it’s finished investigating and documenting the issue before it updates customers again.
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