Klarna leveraged generative AI to create an AI assistant and improve its customer support experience. What can other companies learn from it?
Hey everyone! and just like you, I’ve been fascinated with the recent progress of artificial intelligence. Realizing that I needed to stay abreast with all the developments happening, I decided to embark on a personal journey of learning, thus was born! With this series, I will be learning about LLMs and share ideas, experiments, opinions, trends & learnings through my blog posts. You can follow along the journey on HackerNoon or my personal website .
25% drop in repeat inquiries Estimated to drive $40M in profit improvements to the company. What are the takeaways from Klarna’s gen AI assistant? Its clear that generative AI is being adopted and creating value for companies at all stages. Customer support will get more effective and cheaper. If the new assistant is handling two-thirds of all conversations, it means the next set of companies which start their customer support teams will not require the same number of people in their teams.
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